Support

CRM is a journey, not a destination. Market developments, organizational changes, and new business initiatives require changes to your processes and systems on a regular basis. To ensure fully operational applications at all times we at CRIXP provide

• knowledge transfer and training
• on-site administration of openCRX
• and appropriate service level agreements (SLAs).

We are committed to leveraging our expertise in support to help you maximize your investment in openCRX.

In connection with openCRX we offer the following support services:

• openCRX Deployment on J2EE Application Server
• openCRX Support Packages
• Support Package "pay-as-you-go"

openCRX Deployment on J2EE Application Server

If you have specific deployment requirements related to any of the following J2EE-compliant application servers we are definitely in a position to help you:

• JBoss (officially supported by the openCRX project)
• BEA Weblogic
• IBM WebSphere
• Sun Java System Application Server
• JOnAS

Please contact us to find out more

openCRX Support Packages and Pricing

Support Package	Availability		Resp. Time		per month
SMB-DEV	pay-as-you-go
Professional	5d x 8h		max 5 days		from EUR   2K
	5d x 8h		max 2 days		from EUR   6K
Enterprise	5d x 8h		max 1 day		from EUR 12K
	6d x 20h		max 1 day		from EUR 19K
	7d x 24h		max 1 day		from EUR 25K
	7d x 24h		max 12 hrs		from EUR 29K
	7d x 24h		on site		from EUR 39K

Pricing is dependent on type of support (3rd Level, 2nd Level) and load generated under the contract (we apply a bonus-system for months with little load).

We also offer openCRX SMB-DEV — a support package tailored to the needs of small to medium size companies. Up to 3 developers, system administrators or help desk reps of your choice get access to our web-based support system where they can post questions and requests regarding openCRX in a private area. We will answer your questions and resolve your requests in a timely manner, depending on the service level you choose. Your developers will be notified by e-mail about every change in your private area on a real-time basis.

Service Levels and Pricing "openCRX SMB-DEV"

Guaranteed Response Time			per hour
within 2 business days			EUR 195
within 24 hours			EUR 329
within 12 hours on business days	from 08-18		EUR 369
	from 06-22		EUR 389
within 12 hours	7x24		EUR 749
within 4 hours on business days	from 08-18		EUR 619
	from 06-22		EUR 649
within 4 hours	7x24		EUR 849

The basic support package includes 20 hours. Discounts are available for bulk purchases (100 hours and more). If you purchase 500 hours or more you will also receive our openCRX Developer Guide free of charge.

» please contact us to find out more